Knowing how to diagnose AND having the ability to explain to Mrs. Smith the “what,” “why,” and “how to resolve” is a fundamental core in any industry, including HVAC.
Ensuring all are fully prepared, HVACTA concentrates on HVAC knowledge, skills, and abilities, as well as the customer element. Today is a prime example as all selected a part/component/concept for review and in-depth understanding… and this is just the beginning!
HVACTA: Participants in Action
HVACTA: Participants in Action
To summarize, during the first few days all grab a common HVAC component and/or application with the chore of explaining what the part is, what it does, and ways to.
Truth is, HVAC is centered around customer service and relationship building, so we can never neglect the customer experience. Recognizing and placing ourselves in customer shoes is an important part the service technician needs to excel at.
The enclosed photo(s) shows participants detailing a specific common issue and/or part while explaining the concept to Mrs. Smith.
Building a fundamental knowledge is essential for all HVAC service technicians… that’s just what we do.
For those interested in getting into the HVAC industry in less than two months, consider HVAC Technical Academy. But this goes with a word of warning, you will be challenged and encouraged to become the very best in the industry… nothing but the best.
Danny